Our email address is:
B. INFORMATION WE COLLECT
If you choose to use the Website to order products or services, we may require you to provide contact and identity information, payment information and other information. The information that we gather from you through the Website enables us to provide, maintain and improve the Website, personalize your experience, process your requests, and process the requests of others, and includes the following information: Personal Information that you provide to us or otherwise disclose or post in connection with the Website, which may include the following: Your name, address, country, phone number, email address, mobile device information and credit card information and preferences; Any information that you make public, including photographs, videos, and other content; and Communications and other messages, including correspondence between Rivendell Europe and you. Non-personally identifiable information that we gather on the Website, including your IP address, computer sign-on data, statistics on page views, traffic to and from the Website and individual pages on the Website and data that we may collect through cookies or other means. You can take steps to disable cookies on your browser; however, this may affect your ability to use the Website.
C. OUR USE AND DISCLOSURE OF YOUR INFORMATION
D. THIRD PARTY WEBSITES
E. ACCESSING, REVIEWING AND CHANGING YOUR PERSONAL INFORMATION
You may access, review and change information in your account at any time. You may contact us at to review any Personal Information we store about you that is not available on the Website. We may delete Personal Information when we no longer need it for the purposes described herein. However, any information that you have made public may continue to be displayed unless you remove it. Additionally, we retain Personal Information as permitted by law to resolve disputes and enforce our policies.
If you have a password-protected account on the Website, it is your responsibility to keep your account and Personal Information safe and secure by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account. To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools to assist in the protection of your information. You should note, however, that “perfect security” does not exist on the Internet. Third parties may unlawfully intercept or access transmissions or private communications. You should not expect that your Personal Information will remain private.
Rivendell Europe is concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request Personal Information from anyone less than 13 years of age without prior verifiable parental consent. If you become aware that your child under 13 years of age has provided us with Personal Information without prior verifiable parental consent, please contact us at and we will use our best efforts to promptly remove such information from our files.
H. NOTIFICATION OF CHANGES
I. QUESTIONS OR CONCERNS
If you have any questions or concerns regarding privacy at the Website, please send a detailed message to . We will make every effort to resolve your concerns. Our postal address is:
WIRA Business Park,
West Park Ring Road,
Our email address is:
FOR VISITORS FROM THE EEA
We respect the privacy of every person who visits or registers with Rivendell Europe.com, Rivendell Europe.co.uk and who uses the services that we make available from the Site or who engages with us to purchase products or services (be it through the Site or not) (our “Services”) and we are committed to ensuring a safe online experience.
1. PURPOSE OF THIS POLICY
apply to your personal information collected during your communications with third parties.
2. WHO ARE WE AND WHAT DO WE DO?
The Site and our Services are operated by Rivendell Europe Ltd(“we”, “us” or “our”).
Rivendell Europe is the data controller responsible for your personal information processed via the Site. Rivendell Europe Ltd registered office at:
WIRA Business Park,
West Park Ring Road,
HOW TO CONTACT US?
3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
Our primary goal in collecting personal information from you is to: (i) verify your identity; (ii) help us improve our products and services and develop and market new products and services; (iii) carry out requests made by you on the Site; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you or third parties; (vii) protect the rights, property or safety of us or third parties, including our other customers and users of the Site; (viii) provide support for the provision of our Services; and (ix) use it as otherwise required or permitted by law. To undertake these goals we normally process the following personal information:
Name, job title and company name.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to provision of services.
In particular, we use your personal information for the following purposes:
Fulfilment of products and services. For more information click here.
Customer services. For more information click here.
Your feedback about our products and services. For more information click here.
Business administration and legal compliance. For more information click here
Customer insight and analysis. For more information click here.
We carry out the following marketing activities using your personal information:
Postal marketing. For more information click here
Email marketing. For more information click here.
Social media remarketing. For more information click here
Social media insight. For more information click here.
Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.
4. HOW DO WE OBTAIN YOUR CONSENT?
Where our use of your personal information requires your consent, you can provide such consent:
at the time we collect your personal information following the instructions provided; or
Our Site uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware.
This web site may contain links to other web sites (whether part of the Rivendell Europe group or not). Some of these sites referenced may use additional or different cookies to the ones described below. If so, the details of these will be provided in their specific cookies notice page. Rivendell Europe is not responsible for the privacy practices of the non-Rivendell Europe web sites.
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. The word “device” or “computer”, when used in this policy, refers to computers, smartphones, tablets and all other devices used for accessing the internet.
WHAT ARE COOKIES ?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
This website may use any of the following groups of cookies :
Process – Process cookies help make a website function and deliver the services that the website visitor expects to receive, such as navigation, access to specific areas etc. These cookies are necessary and without them the website will not function properly.
Preference – Preference cookies allow a website to remember a user’s preferences in relation to the website such as language, etc. These cookies are not vital but enhance a user’s experience.
Security – Security cookies are used to authenticate users, prevent fraudulent use of login credentials, protect user data from unauthorised parties etc. These cookies are vital to some of Rivendell Europe websites whereby online purchase of products is possible.
Analytics – Analytics cookies collect information in an anonymous form about how a user interacts with a website. This information may include: the number of users visiting the website, the pages a user visits the activity of the user on the website and how often the user returns. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitors’ needs. We only use this information for statistical analysis on a session by session basis. If you have saved your information with us, your cookie allows us to recognize you when you return to our site.
Overall, cookies help us provide you with a better website, by enabling us to monitor and track the navigational footprint on our website to further improve our site design. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
Our website is enabled with Google Analytics. We use the following cookies:
gat : used to throttle request rate
gid : used to distinguish users.
ga : Collection of information for statistical purposes.
X-Mapping-ooofohen : used by the data center to ensure proper traffic routing between load-balanced servers
These cookies are not used for any purpose other than those described here.
HOW TO CONTROL COOKIES
You can at all times opt-out of Google Analytics using the Google Ads Settings. For more information, please visit Google Analytics opt-out browser add-on.
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
6. THIRD PARTY CONTRACTORS
We may appoint sub-contractor data processors as required to deliver the Services, such as, without limitation, website developers, hosting companies and advertising agencies who will process personal information on our behalf and at our direction. We conduct an appropriate level of due diligence and put in place necessary contractual documentation in relation to any sub-contractor to ensure that they process personal information appropriately and according to our legal and regulatory obligations.
7. EXTRA-EEA TRANSFERS
If you are based within the EEA, please note that where necessary to deliver the Services we will transfer personal information to countries outside the EEA (including to other Rivendell Europe Group companies). When doing so we will comply with our legal and regulatory obligations in relation to the personal information including but without limitation putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.
8. THIRD PARTY LINKS AND SERVICES
9. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We will retain your personal information for up to six years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world) (or for longer as we are required to do so according to our regulatory obligations). We may then destroy such files without further notice or liability to you. If you request your files and documents we may charge you for the costs of copying a duplicate. If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it.
10. CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
improper use or disclosure;
unauthorised modification; and
unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services
11. HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS?
You have the following rights in relation to the personal information we hold about you:
Your right of access.
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict processing.
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability.
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we are:
relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing;
or processing your personal information for direct marketing.
Your rights in relation to automated decision-making and profiling.
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to your national Data Protection Authority whose contact details are available at